Close
Shopping Cart
Your Cart is Empty

LOCATION

You can contact us to arrange for a pick-up in the Sugar Land, TX area

($5 fee applied)

CALL US

(713) 396-2711

EMAIL

Our Company Return Policy

Click this text to start editing. This simple title and text block is great for welcome or explanatory text. When writing, try to keep things down to a few lines at a time. Break up your content into different blocks to keep your page interesting.

We hope that you love and enjoy everything you purchase from Couture Candlez by Jewelz, but for any reason you wish to return or exchange an item, you may do so within 10 calendar days of the receipt of the product. Please note that some items are not eligible to be returned or exchanged. On eligible products, refunds will be issued to the payment method used to make the original purchase once it has been returned to Couture Candlez by Jewelz in it's original condition. Please see our company return policy below.

Email us at [email protected]


Refunds & Returns

All eligible items will need to be returned at your expense and must be unused. We suggest you purchase shipping insurance to help ensure we receive your returned item(s). We will not refund or exchange any candles that have been lit or melted. All items should be packed well & returned in the original packaging. Please enclose a copy of your order invoice indicating which items you are returning with the reason code.

Learn More

Broken/Damaged Items

Unfortunately, products can become damaged during shipping. If you suspect breakage, do not open or handle. Simply contact us @ (713) 396-2711 or email [email protected] and we will issue a call-tag to have the item returned. If you do open your package and notice damage, please contact us within 72 hours of receipt of merchandise. We will work with you to resolve the issue and ask that you submit pictures of the front, side and bottom of the candle with a description of the issue.

Learn More

Shipping Policy

Couture Candlez by Jewelz will ship most items within 3-5 business days. If you have an event in which you need your item(s) shipped by a certain time, please contact us @ (713) 396-2711 or email [email protected] to make a special shipping request. If an overnight shipment is required, you will be invoiced and responsible for paying the overnight shipping fee.

Learn More

Hot/Warmer Seasons

If the temperature for the day is over 85 degrees during the hot/warmer months of the year, we will hold all shipments due to the fact that candle wax is sensitive to heat and we want your product to get to you in good condition. During all hot/warmer months, shipments to southern and western states (beyond the Midwest) will be shipped only on Mondays. Also during these hot/warmer months, we do not ship on Fridays, in the effort to keep your products from sitting in a non-temperature-controlled warehouse over an entire weekend.

Learn More

Please Contact Us for Inquiries

~ We would love to hear from you, let us know what’s on your mind ~

Keep Me Updated on Promotions, Sales, Discounts, New Products, & More!
We will add you to our customer database
This site uses Google reCAPTCHA technology to fight spam. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Thank you! Your message was sent successfully.