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You can contact us to arrange for a pick-up in the Sugar Land, TX area

($5 fee applied)


(713) 396-2711


Our Company Return Policy

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We hope that you love and enjoy everything you purchase from Couture Candlez by Jewelz, but for any reason you wish to return or exchange an item, you may do so within 10 calendar days of the receipt of the product. Please note that some items are not eligible to be returned or exchanged. On eligible products, refunds will be issued to the payment method used to make the original purchase once it has been returned to Couture Candlez by Jewelz in it's original condition. Please see our company return policy below.

Email us at [email protected]

Refunds & Returns

All eligible items will need to be returned at your expense and must be unused. We suggest you purchase shipping insurance to help ensure we receive your returned item(s). We will not refund or exchange any candles that have been lit or melted. All items should be packed well & returned in the original packaging. Please enclose a copy of your order invoice indicating which items you are returning with the reason code.

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Broken/Damaged Items

Unfortunately, products can become damaged during shipping. If you suspect breakage, do not open or handle. Simply contact us @ (713) 396-2711 or email [email protected] and we will issue a call-tag to have the item returned. If you do open your package and notice damage, please contact us within 72 hours of receipt of merchandise. We will work with you to resolve the issue and ask that you submit pictures of the front, side and bottom of the candle with a description of the issue.

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Shipping Policy

Couture Candlez by Jewelz will ship most items within 3-5 business days. If you have an event in which you need your item(s) shipped by a certain time, please contact us @ (713) 396-2711 or email [email protected] to make a special shipping request. If an overnight shipment is required, you will be invoiced and responsible for paying the overnight shipping fee.

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Hot/Warmer Seasons

If the temperature for the day is over 85 degrees during the hot/warmer months of the year, we will hold all shipments due to the fact that candle wax is sensitive to heat and we want your product to get to you in good condition. During all hot/warmer months, shipments to southern and western states (beyond the Midwest) will be shipped only on Mondays. Also during these hot/warmer months, we do not ship on Fridays, in the effort to keep your products from sitting in a non-temperature-controlled warehouse over an entire weekend.

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